Our Services
Centre of Excellence for on-demand technology expertise and support. Contact usEnquire nowUnlike basic IT management providers, GrillaTech’s “Expert-on-Demand” model shifts commodity IT services to high-value, specialised expertise.
Using our Engage – Enable – Empower – Evolve – framework, we deliver end-to-end IT lifecycle management to ensure long-term client engagement and increased loyalty.
ENGAGE
ASSESSMENT & READINESS
Audits – Evaluate current infrastructure and
security posture
Pre-sales – qualification and Proof of
Concept to validate solutions
Health Checks – Identify gaps, risks, and
areas for improvement
Onboarding – Assist partners and
customers in vendor adoption
Providing expert insights on demand, ensuring partners can assess and prepare without unnecessary resource allocation.
EMPOWER
PROACTIVE SUPPORT & INCIDENT MANAGEMENT
Proactive Support – Identify and resolve
issues before they escalate
Escalation Handling – Expert assistance for
critical incidents
Reporting – Visibility into system
performance and compliance
Ensuring smooth operations with expert monitoring and support, reducing the need for in-house overheads.
ENABLE
IMPLEMENTATION & OPTIMIZATION
Installation – Deploy new solutions
efficiently
Migration – Seamlessly transition to new
environments
Upgrades – Ensure seamless transitions to
the latest versions
Remediation – Address vulnerabilities and
performance issues
Access on-demand specialists for deployments, upgrades, and fixes without requiring a full-time team.
EVOLVE
SUSTAINABILITY & CONTINUOUS IMPROVEMENT
Patching – Keep security and software up
to date
Ongoing Upgrades – Ensure long-term
system stability
Education & Enablement – Train teams to
maximize technology value
Supporting partners in scaling without heavy investments, providing expertise when and where it’s needed.