Glossary

Our overview of consistent language
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GrillaTech values include transparency and quality.

As part of our ongoing commitment to improve our services and the interaction between our company, our partners and their customers, we have created a company glossary to ensure smooth and consistent understanding of the terms and languages used in our business.   

 Our glossary terms from pre-sales through engagement to post-sales are below.

Glossary overview

Glossary overview

Glossary terms

Ad-hoc support tickets
Discovery call
Fixed outcome
Kick-off call
Qualification call
Residency
Scoping call
Statement of Work
Tender
Time and Materials
Enquiry

 

Additional contacts will receive a copy of this form
Audit required?
Pre-sales required?
Health-check required?
Onboarding required?
Installation required?
MIgration required?
Upgrade required?
Remediation required?
Support required?
Is support escalation required?
Is project management required?
Is reporting and documentation required?
Is ongoing patching required?
are ongoing updates required?
Is training required?
Is a managed service required?
Include any special details required for engagement
Is there a date when this project needs to start?
Is there a date when this engagement is to be completed?
Is security clearance required?
Include any special notes on requirements (e.g. kit ordered, vendor selected)

Time & Materials

 

 

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