We help channel partners with ongoing support of their clients’ estates with a range of monitoring and support escalation options.
Management of your customers’ devices is essential in most projects. Some partners do not have the resources or infrastructure to assist, so we help you compete both commercially and technically at the level your end-users need to see.
Helping customers establish a long and valuable relationship with their clients is our objective in bringing this independent service to our channel partners.
A four stage process to monitor and maintain services ensures optimal performance of a client environment. Our simple pricing model allows our partners to sell easily.
Support add-ons are designed to compliment our partners and ensure that they can cover their customers across a wider portfolio of products with service led support.
Monitor Services
Our team can support across your portfolio of technologies from initial contact through to professional services and ongoing support.
Our process offers greater efficiency and reduced cost for a business and we support through stages of discovery, optimisation and maintenance as needed and based on your current technical capabilities.
Our service is based on devices, meaning you can offer simplified comprehensive options to your customers.
Discover
If you don’t know there is a problem how can you protect against it? Check installations and prioritise remediation through the Discover service.
Optimize
Working with you to implement remediation with updates to hardware, software, patches and configuration through our Optimise service.
Monitor
Our teams work to service levels to ensure constant monitoring of devices and provide notification of unplanned incidents with our Monitor service.
Maintain
We work with you to advise on critical updates and updates and scheduled work to provide operational integrity with our Maintain service.
Support Add-ons
GrillaTech work with partners across the channel to compliment and enhance their existing support desk, across their portfolio of technologies for escalation to industry technical experts.
Using a pool of pre-purchased tickets means that your client can quickly schedule work and always maintain operational integrity.
We can work to augment your current offers or build a brand-new service for you, whether this be bespoke, hybrid or temporary cover.
Support escalation
Comprehensive support escalation service to cover any gaps in your current capabilities. Acting as an extension to your team we can increase coverage and opportunities.
Support tickets
Bespoke ticket based support service to ensure that you have experts on hand when you need minor updates or high-level changes. Our experts can be an extension of your team.
Contact us for more details
Contact us to discuss ways to increase efficiencies, save money, add business advantage and security to your organisation